FAQ
Frequently Asked Questions
Do We Buy Cards
Yes. We buy cards online, locally, and at shows. Please get in touch with us at: sales@furioustreegames.com for more information.
Our Cancellation Policy
- Orders can be cancelled before the shipping of the item, but a 15% fee will be applied.
- Once the product is shipped, the order cannot be cancelled.
Our Pre-Order Policy
- Pre-orders can be cancelled before the shipping of the item, but a 15% fee will be applied. Once the product is shipped, the order cannot be cancelled.
- If a product is delayed due to a manufacturer's issue, then the order is still subject to the cancelation fee. We will ship the product as soon as it arrives.
Our Return Policy
- We do not accept returns on any Trading Card Games. This includes sealed and singles.
- If we make a mistake in sending you an order, we will send you a return label to return the product.
Lost and Damaged Package Policy
We use third-party shipping companies such as USPS, FedEx, and UPS. Risk of loss and damage will pass to the Buyer when the product is accepted by the shipping carrier. It is the responsibility of the Buyer to have an order delivered to a secure location to try to mitigate package theft. We are not liable for package theft and damage in transit. If theft or damage does occur, it will be the responsibility of the Buyer to try to work with the shipping carrier to resolve any and all issues.
When will you ship my preorder?
We aim to ship preorders to arrive on or shortly after the release date of a product. Per manufacturer policies, we cannot have a product delivered before the street date nor release a product in our stores before the release date.
Do you offer Price Matching or Adjustments?
- We do not offer price matching. We have pricing based on supply and demand for a product.
- We do not offer partial refunds as prices change.
Where Do We Ship To?
- We offer shipping to the contiguous United States, Alaska & Hawaii.
- We currently do not offer international shipping.
Other Questions
If you have any further questions, please contact us at: support@furioustreegames.com